For the different payment types (payments, credits, or refunds), the following Payment Status updates are available through the dashboard, api, and user notifications:
- Authorized: Transactions that have been queued but have not yet been processed. For incoming payments, this is likely due to Payload's inability to verify the customer's bank account at the time of payment initiation. For more details, please see 'why is payment in authorized status?'
- Processed: Transaction was processed successfully and will fund the account at the preset funding speed.
- Declined: The transaction was declined. For a list of reasons, please see 'why was payment declined'
- Voided: The payment was voided by an administrator. Payments must be voided before Payload finalizes the payment, which is roughly 7PM EST the day of payment initiation.
- Rejected: The payment was initially Processed then changed to Rejected after receiving a rejection response from the sending or receiving bank. For a list of reasons, please see 'Rejection reasons'.
In addition to general Payment Status, Payload offers a more granular viewpoint within the Payment Details section of the dashboard.
- Finalized: This payment was included in Payload's evening batch file submission to the payment networks.
- Cleared: The Cleared payment status is an estimation of when the payment is debited from the sending bank account. In this example the payment was initiated by the customer on June 10th, Finalized by Payload the evening of June 10th, and the customer should expect to see the debit on their account the morning of June 11th. Please note that sending banks do not relay a signal when they 'clear' a payment, this is simply an estimation by Payload. Therefore despite Cleared status, a Rejection is still technically possible.