For payments or credits that you wish to cancel or stop, administrators can void these transactions before they process from the Payload dashboard. Payload processes all payments in a given day at roughly 7:00 PM EST. Voiding a payment must be done prior to this deadline.
If this deadline is missed, the transaction will process and the Void button will change to Refund. To Refund, see 'how to Refund a payment'.
To Void a payment, go to the Payments section of your dashboard and click the transaction. In the three dots menu of Payment Details, you will see the Void option:
Once voided, the transaction will be cancelled entirely and there will be no money movement at the bank level.