If the deposit (credit) or reversal (withdrawal) was rejected, Payload received one of the following rejection reasons from your bank. These reasons will also be displayed in the Deposit Details.
- Customer Stopped the Payment: likely due to a credit or debit blocker on the account. Please contact your bank for more information.
- Non Sufficient Funds: For reversals, there was not the required funds available in your account at the time of processing.
- The Transaction has Been Rejected: likely due to a credit or debit blocker on the account. Please contact your bank for more information.
- Invalid Account Number: The bank account on file was declined. Please contact your bank for more information.
If a deposit or reversal is rejected, the associated Processing Account will be placed on hold and future deposits or reversals will be paused until the issue is fixed. For more information on Hold status and how to remedy, please read 'why is my account on Hold'?