Processing Accounts that are placed on hold are a result of a Rejected deposit or reversal. When a deposit or reversal rejects, this means we were unable to settle funds to or from your account for these reasons.
To prevent additional failed attempts, the processing account will be placed on Hold until the issue is remedied. If you have fixed the issue and would like Payload to reattempt settlement, please contact us.
If the reason is associated with a debit blocker and an ACH pull is not feasible, you can also wire or ACH Payload directly and the hold will be released. For wire instructions use the same link above to contact Payload.